Booking Terms of Service

Home Booking Terms of Service

Booking Terms of Service

Introduction

These Booking Terms of Service cover the use of the Guestroom Genie website or applications by you to make bookings with various accommodation Providers. By using our platform or making a booking through Guestroom Genie you will be deemed to have read, understood and accepted these Terms of Service.

  1. Definitions:
    1. Guestroom Genie (or we, us or our): means the website and web applications of Software Genie Ltd trading as Guestroom Genie, a Limited Company registered in England and Wales no. 11951685 at Management Suite, 1 The Oasis, Meadowhall Centre, Sheffield, South Yorkshire, United Kingdom, S9 1EP
    2. You or your: means the person or organisation making the booking via Guestroom Genie
    3. Provider: means the various accommodation providers (hotels, services apartments, guest houses, hostels, bed and breakfasts etc.) whose accommodation can be booked via Guestroom Genie
    4. Accommodation: means the room/apartment or other property/premises for which a Booking can be made through Guestroom Genie
    5. Booking: means a reservation or booking for Accommodation with a Provider made via Guestroom Genie
    6. Listing: means the specific section of the Guestroom Genie platforms providing information regarding an Accommodation available for Booking
    7. Payment Processor: means a third party organisation which collects, stores and processes payment card details and related payments
  2. Our services:
    1. Guestroom Genie provides an online platform through which Providers can advertise and take Bookings for their Accommodation and through which you and Providers can manage Bookings.
    2. Guestroom Genie is not an Accommodation Provider.
  3. Provider information: Pricing and Accommodation:
    1. Guestroom Genie is not responsible for the pricing for Bookings or the content and information hosted on our platforms regarding Provider Accommodation.
    2. Although Guestroom Genie aims to allow you to make a Booking at the best available price, this is outside of our control and we cannot make any warranty as to whether the price for a Booking is the best available. Where the Accommodation Provider has offered a guarantee regarding price in its Listing then this will form part of the terms of the Booking and should be addressed in accordance with section 4 below.
    3. Each Provider is responsible for the pricing set for Bookings and the content and information supplied regarding its Accommodation.
    4. Any query regarding Bookings or Accommodation can be submitted via Guestroom Genie to the Provider but we cannot confirm if or in what timescales the Provider will respond.
    5. If you are aware of any significant or material error with a Listing then please make us aware of this via our Contact Us page and we will investigate it and take action as we deem necessary or appropriate.
  4. Making a Booking: Contract:
    1. When you make a Booking via Guestroom Genie then you are entering into a contract with the Accommodation Provider and not with us.
    2. The terms and conditions relating to the Booking will be contained within the listing and/or supplied to you by way of the Booking confirmation. These terms and conditions govern the contract between you and the Provider and Guestroom Genie is unable to advise on or adjudicate any dispute regarding Booking terms and conditions.
    3. You should address any issues or queries regarding a Booking or related dispute directly to the Accommodation Provider.
  5. Making a Booking: Payments:
    1. Guestroom Genie allows Providers to require you to supply credit or debit card details at the time of making a Booking. This may be in order to:
      1. Confirm a Booking
      2. Take payment of a deposit or payment in full for a Booking
      3. Take payment of a deposit or payment in full for a Booking
    2. Payment card details supplied through the Guestroom Genie are processed via a third-party Payment Processor, details of which will be notified to you at the time you are asked to enter your payment details.
    3. Guestroom Genie does not store, have sight of or access to any payment details.
    4. The Payment Processor is responsible for the collection, storage and processing of payment card details and their terms of service and related information can be accessed via a link from the Guestroom Genie platform on the page where payment is taken.
    5. A Provider may take payment from you using the payment card details supplied using the Payment Processor’s service. Guestroom Genie has no control over the payments taken by a Provider.
    6. Most Providers will have terms and conditions relating to cancellations and no-shows regarding a Booking. These will normally provide for payment to due from you for all or part of the Booking fees. Providers will normally collect such payment from you using the payment details submitted via Guestroom Genie.
    7. Most Providers will have terms and conditions which holds you liable for certain acts or omissions relating to your Booking including damage to Accommodation or breach of rules (e.g. no smoking in the Accommodation) and they will normally collect such payment from you using the payment details submitted via Guestroom Genie.
  6. Data Protection:
    1. Guestroom Genie will collect certain personal data from you when you use our platforms or make a Booking. You can find further information about how we use your personal data in our Privacy Policy here.
    2. Providers are responsible for the use of personal data supplied to them via Guestroom Genie in relation to your Booking.
    3. Our Payment Processors have their own data protection policies and procedures which are available alongside their other terms and conditions.
  7. Intellectual Property:
    1. All content on the Guestroom Genie platforms is our intellectual property other than the content and information contained within Listings.
    2. The content and information in Listings is the intellectual property of the relevant Provider.
    3. You must not use the content on Guestroom Genie or in Listings other than in the normal course of using our platform and making a Booking.
    4. Both Guestroom Genie and Providers reserve the right to take action for breach of intellectual property rights should you copy, modify, distribute or sell any content from our platform without the permission of Guestroom Genie and/or the relevant Provider.
  8. Liability:
    1. Nothing in these Terms of Service shall limit Guestroom Genie’s liability for personal injury, death or fraudulent misrepresentation.
    2. Guestroom Genie excludes all liability for any loss incurred as a result of using its platform to the maximum extent permitted by the law.
    3. Guestroom Genie accepts no liability for any losses incurred as result of any act or omission by a Provider or Payment Processor in relation to the use of the Guestroom Genie platform including any error or misrepresentation contained within any Listing.
    4. Guestroom Genie shall only be liable for any direct loss suffered as a result of any negligent act or omission which can be directly attributed to the negligence of Guestroom Genie.
    5. Guestroom Genie shall not be liable for any indirect or consequential loss including loss of profit resulting from any negligent act or omission by Guestroom Genie.
  9. Complaints:
    1. If you have any complaints regarding a Booking, Accommodation or Provider then these should be addressed to the Provider directly.
    2. Guestroom Genie shall not be obliged to consider any complaint or take any action relating to a complaint concerning a Booking, Accommodation or Provider.
    3. Should you have any complaint regarding the services provided directly by Guestroom Genie then please contact us through our platform and we will seek to address your complaint promptly and fairly.
    4. Guestroom Genie operates a formal complaints procedure which is available on request.
  10. Governing Law:
    1. These Terms of Service shall be governed by the law of England and Wales and the courts of England and Wales shall have sole jurisdiction to determine any dispute relating to the Terms of Service.